|Please note when fold out chair opens, it connects with|
TV cabinet. No walkway mean hopping over sleeping
family member to leave
What a joke.
|Filty lampshades covered in cobwebs and dust|
|"Blanket" provided for pull out arm chair |
that my son received from lobby.
Yes, it's a mattress pad.
|All this packaging? This was the |
remnants of 3 days of breakfast.
Granola bars=breakfast apparently.
Bottled water because the water tasted
funny & glasses were filthy.
|Add a couple granola bars, packets of oatmeal|
and prepackaged muffins & we have
what they called breakfast
|This torn up chair? This was the fold out bed. |
You be the judge of how wide a mattress comes out of that!!
Missing bedding as well...
|Finally got smart & used luggage rack since they placed us|
with arthritic dog on 3rd floor farthest from elevator!!
|Let's get another look at the filthy lamp shade. |
Pretty much par for the course for this hotel room.
|Only a portion of the very long stained hallway |
I needed to carry my old dog down b/c they couldn't give me ground floor room
|Linoleum floor in elevator stained with blood? Wax? |
Who knows. There all 3 days....
|Crossfit that weekend? Nope. Fitness center at hotel? |
Nope. How about cleaning a 70 lb arthritic dog, walking
100 yards down a hallway, walking down three flights of stairs?
Repeat to get back up to room. Now do that five times
round trip a day for three days? Yep some people do farmer's
walks. I do front loaded doggy climbs at crappy hotels.
Want more info:
My Trip Advisor Review with hotel manager response
My Yelp Review for Extended Stay Deluxe Hillsboro
My 2nd Yelp Review for Extended Stay America-Portland-Hillsboro
Looks like they are trying to change their name, but the address of 19311 NW Cornell RD, Hillsboro, OR 97124 remains the same
**Disclosure: As always, reviews are based on my own personal opinion and experience.
I was not compensated in any way for this post.
I just received an email from Priceline.
This was their response:
We are truly sorry to hear of your experience at the Extended Stay
America - Portland - Hillsboro.
It is completely at the hotel's discretion to provide the items in
breakfast and to decide the room location. It is not in our control. We
appreciate that you have taken the time to provide us with your
Also, for the quality issue and pet fee, we have forwarded your e-mail
to our Customer Relations team who will further research your concern.
We will respond via email within 5 business days.
We thank you for your patience while resolving this issue.
Customer Service Specialist"
Nice so again, it's the blame game...Stay tuned!
My response to their canned email:
"FYI I am updating all my correspondance onmy blog post here:
As well as on social media on twitter to my 24, 400 followers here:
And to my 3600 facebook friends/followers here:
I would like someone to take responsibility. Extended Stay America
blames Priceline. Priceline blames Extended Stay. By all means take
your time. I'll just keep blogging about this FAILURE in customer
service by both parties.
Another canned response:
We are truly sorry for any inconvenience that you had at the Extended
Stay America - Portland - Hillsboro.
We have already forwarded your e-mail to our Customer Relations team who
will further research your concern. We will respond via email within 5
We apologize for any inconvenience and thank you for your patience while
resolving this issue.
Customer Service Specialist"
Seriously?? FIVE business days still to respond to any concern???
My email response:
"If you were truly sorry, it shouldn't take FIVE business days to even look into the matter. No worries. I will just keep tweeting about it daily.
And maybe seven tweets in one hour later, their social media manager asks for my itinerary number on Twitter. Hmmm...